Return/Exchange Policy
At M/s Octopus Marketing we offer a 2 days no questions asked return of the Merchandise, provided the Merchandise is unused, undamaged, clean, with the original tag label and packaging intact along with the proof of purchase.
The 2-day window will apply from the date of delivery of the Merchandise. If you wish to return the product, please send us an email to octopusmarketing12@gmail.com, with your invoice number, and order details to initiate the return process.
All costs associated with returning the item to us including return shipping charges and any taxes if applicable shall be borne by us
Gift cards, personalised products, sale, clearance, and promotional items are not eligible for a return or exchange.
Original shipping cost will be deducted from the refund amount.
Once we receive the product(s) back and verify its packaging/condition, we will initiate the refund procedure for your money within 5-7 business days and exchanges will be managed on a case-to-case basis.
The refund will be processed to the same account/method from which the payment was made. It may take 5-7 additional business days for the amount to reflect in your account.
No exchange shall be applicable on returned items.